Connect
Give shoppers a direct way to reach your store on WhatsApp, from a floating button on every page and a smart button on the product page.
Shopify embedded app
WhatsApp for your Shopify store: talk, automate, recover and see what customers want
WhatsApp Pilot adds a customizable WhatsApp button to your storefront for free. On Pro, connect your own WhatsApp number and send automatic order confirmations, shipping and cancellation notices, abandoned-checkout reminders and thank-you codes for repeat purchases, add a smart product button, send back-in-stock alerts and see which products and variants customers are waiting for.
Built by E-SAFQA · Shopify embedded app · Free plan · No per-message fees from WhatsApp Pilot
Everything WhatsApp Pilot does
Automate
Send WhatsApp messages for the Shopify events that matter: order confirmation, shipping, cancellation and back-in-stock alerts, in your customer's language.
Recover
Bring back abandoned checkouts with up to three timed WhatsApp reminders, and turn first orders into repeat orders with a personal code after delivery.
Understand demand
Collect back-in-stock requests and see exactly which products and variants customers are waiting for before you restock.
Available nowFree and Pro
Floating WhatsApp chat widget
A floating WhatsApp button with a chat-style panel in the shopper's language: the homepage on Free, every page on Pro.
Read more →Available nowPro plan
Automated order confirmation
A WhatsApp confirmation when an order is placed, in your customer's language.
Read more →Available nowPro plan
Abandoned cart recovery
Up to three timed WhatsApp reminders, each with an optional discount or free shipping.
Read more →Available nowPro plan
Smart product WhatsApp button
One product-page button: Order via WhatsApp when in stock, Notify me when back in stock when not.
Read more →Available nowPro plan
Back-in-stock WhatsApp alerts
Shoppers request an alert on WhatsApp for a sold-out variant and get a message when it returns.
Read more →Available nowPro plan
Product Demand analytics
See which products and variants customers are waiting for, before you restock.
Read more →Available nowPro plan
Order cancellation notice
An automatic WhatsApp notice to the customer when you cancel an order in Shopify.
Read more →Available nowPro plan
Order fulfillment notice
A WhatsApp notice for each fulfillment, with tracking when Shopify has it, plus one optional Tracking Update when tracking is added later.
Read more →Available nowPro plan
Order status links
A short, store-branded link to the Shopify order status page inside the message.
Read more →Available nowPro plan
Repeat Purchase
A personal single-use code on WhatsApp after a customer's first order is delivered.
Read more →Available nowFree and Pro
Message history
Every automated message with its status and the reason when it was skipped.
Read more →Available nowFree and Pro
Analytics
Recovered sales and orders, messages, link clicks and storefront button clicks by day.
Read more →From out of stock to back in the customer's hands
One product button turns a sold-out variant into a request you can count and an alert that sends itself.
The shopper asks
On a sold-out variant the product button reads Notify me when back in stock. One tap opens WhatsApp with the product and variant already written.
The request is saved
When the shopper sends the message, WhatsApp Pilot records the request for that exact variant. No account and no form.
Demand becomes visible
Product Demand shows waiting requests by product and by variant, so you know what to reorder first.
Stock returns
When the variant is available again in Shopify, WhatsApp Pilot detects it.
The alert is sent
Each waiting shopper receives a WhatsApp message with the product, the variant and the link to buy.
Back-in-stock WhatsApp alerts → · Product Demand analytics →
How it works in four steps
Install the app on your Shopify store
WhatsApp Pilot is an embedded app: you open it from Apps in your Shopify Admin. Nothing to host and no code to paste.
Add your number and switch on the widget
Enter your WhatsApp number, enable the Theme App Extension, and the floating button appears on your storefront. Shoppers type their question in its chat panel and send it on WhatsApp.
Connect WhatsApp on Pro
Scan a QR code with the phone that holds your WhatsApp number, exactly like linking WhatsApp Web. No separate business API account is needed, and the phone does not have to stay online for every message.
Activate automations
Turn on Order Confirmation, Order Fulfillment, Order Cancellation, Abandoned Cart Recovery and Repeat Purchase, each activated separately. Add the product button block in Theme Editor: on Pro, back-in-stock requests are collected and alerts are sent automatically.
Messages your customers receive
These are the default templates inside the app. Every message is editable, and the same automation can send in English, Arabic, French, Portuguese, Spanish or Italian.
Order confirmation (English)
Hi Sara,
Thank you for shopping with Example Store! 🛍️
Your order #1042 has been received successfully.
Order total: 49.00 USD
Track your order status: https://example-store.com/apps/whatsapp-pilot/o/Ab12Cd3410:42 ✓✓
تأكيد الطلب (العربية)
مرحباً سارة،
شكراً لتسوقك من متجر المثال! 🛍️
تم استلام طلبك #1042 بنجاح.
قيمة الطلب: 49.00 USD
تتبع حالة طلبك: https://example-store.com/apps/whatsapp-pilot/o/Ab12Cd3410:42 ✓✓
Order cancellation notice (English)
Hello Sara 👋
Your order #1042 from Example Store has been cancelled.
If you have any questions, feel free to contact us.10:42 ✓✓
Abandoned checkout reminder (English)
Hi Sara 👋
We noticed you didn't finish your order from Example Store.
Your items are still waiting 🛍️
Complete your order here: https://example-store.com/apps/whatsapp-pilot/o/Xy98Zw7610:42 ✓✓
Consent and safety are built in
Order confirmations and order cancellation notices are transactional messages about an order the customer placed. They send only from automations that you, the merchant, activate.
Recovery reminders and Repeat Purchase codes are marketing messages. They follow the WhatsApp marketing consent your customers give in Shopify: anyone who unsubscribed or declined marketing is skipped automatically, and a customer who replies STOP is not messaged again.
Every message is logged in Message History, and a completed order cancels any reminder that has not been sent yet.
Simple pricing
The storefront widget is free. Pro is USD 15 every 30 days, billed through Shopify, and unlocks the WhatsApp connection and automations.
Free
USD 0
forever
The storefront WhatsApp button and a look at the automations.
- Floating WhatsApp widget on your homepage
- Basic widget customization
- Build and preview drafts of all five automations
- Message History and Analytics
Pro
USD 15
every 30 days, billed through Shopify
Connect your WhatsApp number and let the automations send.
- Everything in Free
- Widget on every page type, full appearance controls and greeting
- Connect WhatsApp by QR code
- Activate Order Confirmation with tracked order status links
- Activate Order Fulfillment notices with tracking, one per shipment, plus an optional Tracking Update when tracking is added later
- Activate Order Cancellation notices
- Activate Abandoned Cart Recovery with percentage or free-shipping codes
- Activate Repeat Purchase: a personal code after the first delivered order
- Smart Product WhatsApp Button: Order via WhatsApp and Notify me when back in stock
- Automatic back-in-stock WhatsApp alerts, with a message per store language
- Product Demand dashboard with product-level and variant-level analytics
Frequently asked questions
Does Shopify send WhatsApp notifications by itself?
Shopify sends order notifications by email and, where enabled, SMS. WhatsApp Pilot adds WhatsApp: it listens to your store's order events and sends the confirmation from your own connected WhatsApp number.
Do I need the WhatsApp Business API?
No. WhatsApp Pilot connects your existing WhatsApp number as a linked device by scanning a QR code. You do not need a Business Solution Provider account, template approvals or per-conversation API fees. See how the connection works for the trade-offs.
Is there a free plan?
Yes. The floating WhatsApp button with basic customization is free. Pro (USD 15 every 30 days) adds the WhatsApp connection, the five automations, the smart product button, back-in-stock alerts and Product Demand. There is no trial and no per-message fee from WhatsApp Pilot.
Which languages does WhatsApp Pilot support?
It depends on the part of the app. Customer messages have ready templates in English, Arabic, French, Portuguese (Brazil), Spanish and Italian. The admin interface is in English, Arabic, French, Portuguese (Brazil) and Italian, following your Shopify Admin language. The storefront widget follows the language the shopper is browsing in: English, Arabic (right to left), French, Spanish, Italian and Portuguese (Brazil and Portugal).
Can WhatsApp Pilot send tracking links on WhatsApp?
Yes, on Pro. The Order Fulfillment notice includes the carrier, tracking number and tracking link when Shopify has them. If you add tracking after the notice was sent, the optional Tracking Update sends it once in a short follow-up.
Does it work with my theme?
The widget is a Theme App Extension (app embed), which works with Online Store 2.0 themes. Your store needs the Online Store sales channel.
Can WhatsApp Pilot notify customers when an order is cancelled?
Yes. When you cancel an order in Shopify, the Order Cancellation automation sends the customer one WhatsApp notice from your own number. The app does not cancel orders or process refunds; that stays in Shopify.
Can Shopify send back-in-stock alerts through WhatsApp?
Yes, with WhatsApp Pilot Pro. On a sold-out variant the product button lets the shopper request an alert on WhatsApp. When the variant is available again, the shopper receives a WhatsApp message automatically.
Can I see which products customers are waiting for?
Yes. Product Demand lists waiting requests by product and by variant, with the most requested variant at the top, so you can decide what to restock first.
Is Abandoned Cart Recovery available?
Yes. Abandoned Cart Recovery is available on the Pro plan: up to three timed reminders, each with no discount, a percentage discount or free shipping. Customers who unsubscribed from marketing or replied STOP are always skipped.
Guides
Shopify WhatsApp integration: every way to connect the two, from a button to full automation
Every way to integrate WhatsApp with Shopify: chat button, order notifications, abandoned-checkout reminders, workflow tools and the Business API, with costs.
WhatsApp Business API pricing explained (and when a Shopify store does not need the API)
WhatsApp Business API prices per message in 2026 for marketing, utility and authentication, by country, the October 2026 change and a free cost calculator.
How to add a WhatsApp button to a Shopify store: the code method and the app method
Two ways to add a WhatsApp chat button to Shopify: a wa.me link in your theme, or a Theme App Extension with styling, page targeting and click analytics.
Ready to put WhatsApp to work on your store?
Start with the free widget. Upgrade to Pro for order and shipping messages, cart recovery, repeat-purchase codes, the smart product button, back-in-stock alerts and Product Demand.
Feature statements last verified: 2026-10-05