WhatsApp shipping notices for Shopify fulfillments
When you fulfill an order in Shopify, WhatsApp Pilot sends the customer a WhatsApp notice from your own connected number. Each new fulfillment gets one notice, so a split shipment produces one message per package, with the carrier, tracking number and tracking link whenever Shopify has them.
How it works
- You fulfill all or part of an order in Shopify, or your fulfillment app does it for you.
- Shopify tells WhatsApp Pilot that a new fulfillment exists.
- If the Order Fulfillment automation is active, one notice is sent for that fulfillment, immediately or 10 minutes later.
- The message and its result are recorded in Message History.
Split shipments and tracking edits
- Each new successful fulfillment gets its own notice. A partial fulfillment uses the partial template, which says part of the order has been prepared.
- Editing the tracking number of an existing fulfillment does not send a second message.
- Tracking lines are left out automatically when Shopify has no carrier, tracking number or tracking link, for example for local pickup or manual cash-on-delivery shipping.
What the message says
The default text says the order has been prepared rather than shipped, so it stays true for local pickup and for orders you hand to a courier yourself. You can edit it and use the order variables plus {{carrier}}, {{tracking_number}} and {{tracking_url}}.
WhatsApp Pilot does not send carrier updates such as out for delivery or delivered. The order status link in your confirmation keeps showing the tracking details Shopify has.
What you can configure
- Timing
- When the order is fulfilled, or 10 minutes after
- Language
- English, Arabic, French, Portuguese, Spanish or Italian template, fully editable
- Variables
- Order variables plus {{carrier}}, {{tracking_number}}, {{tracking_url}}
- Preview
- Rendered with sample order data before you activate
Requirements
- Pro plan
- WhatsApp connected (QR code)
- Order Fulfillment automation activated
- The order has a phone number
What your customers receive
English template
القالب العربي
Frequently asked questions
Does Shopify send shipping notifications on WhatsApp by itself?
No. Shopify's shipping confirmation goes by email and, where enabled, SMS. WhatsApp Pilot adds the WhatsApp notice from your own number.
What happens with a split shipment?
Each new fulfillment sends one notice, so a customer whose order ships in two packages receives two messages, each with its own tracking details.
Will the customer get another message if I correct the tracking number?
No. Tracking edits on an existing fulfillment do not send another notice.
Is it a transactional or a marketing message?
Transactional. It is about an order the customer placed, so it does not require marketing consent.
Does it send delivered or out-for-delivery updates?
No. It sends one notice per fulfillment. Carrier updates are not sent on WhatsApp.
Related features
- Automated order confirmation — A WhatsApp confirmation when an order is placed, in your customer's language.
- Order status links — A short, store-branded link to the Shopify order status page inside the message.
- Repeat Purchase — A personal single-use code on WhatsApp after a customer's first order is delivered.
Ready to put WhatsApp to work on your store?
Start with the free widget. Upgrade to Pro for order and shipping messages, cart recovery, repeat-purchase codes, the smart product button, back-in-stock alerts and Product Demand.