SMSA tracking: how customers track a parcel, and how to send it on WhatsApp
To track an SMSA Express parcel, enter its tracking number in the Track and Trace box on smsaexpress.com, or sign in to the SMSA app with your mobile number to see all your shipments. A Shopify store can add that number to the order and send it on WhatsApp automatically.
By Mousa Alhelo, founder, E-SAFQA · Updated · 6 min read · How we write and test these guides
How do I track an SMSA shipment?
SMSA's own FAQ gives two official ways to check a shipment at any time: the tracking tool on its website, or the SMSA Express app for Android and iOS. The tracking number is the one SMSA assigned to the parcel, on the label or in the message from the store that shipped it.
- Open smsaexpress.com. The Track and Trace box is on the home page.
- Type or paste the tracking number. To check several parcels at once, separate the numbers with a space or a comma.
- Click Track Now to open the tracking details.
Can I track an SMSA shipment by mobile number?
Yes, in the app. SMSA's app page says you can use your mobile number to sign in and see all your shipments in one place, and that you do not need the tracking number at hand. The website box asks for a tracking number, so a customer using the website needs the number from the store or the sender.
This is why the phone number on the order matters. If a customer types a wrong or someone else's number at checkout, the app route may not show their parcel, so check that the phone field is required and correct.
Is there an SMSA tracking WhatsApp number?
We could not find an official SMSA tracking channel on WhatsApp on smsaexpress.com as of 22 October 2026. The Contact Us page lists a head office address, two phone numbers (+966 920009999 and 8001242999), an email address and SMSA's social accounts. Be careful with numbers on third-party sites that claim to be SMSA tracking on WhatsApp.
The WhatsApp message a customer can trust is the one from the store they ordered from, carrying the SMSA tracking number. That is the part you control.
How do I add an SMSA tracking number in Shopify?
As of 22 October 2026, SMSA is not in the list of supported tracking companies in Shopify's developer documentation, so Other with a URL is the dependable route. When we tracked a test number on SMSA's site, the details page used this address, with the number at the end. Replace YOUR_NUMBER and test it with one real parcel, because couriers can change their addresses.
https://www.smsaexpress.com/trackingdetails?tracknumbers%5B0%5D=YOUR_NUMBER
- Open the order in Shopify and click Mark as fulfilled, or Add tracking if it is already fulfilled.
- Paste the SMSA tracking number in the Tracking number field, with no spaces.
- Open the Shipping carrier list. If SMSA is not there, choose Other.
- With Other, paste the full tracking URL in the tracking URL field, with the number inside it.
- Save, then open the link from the order page to confirm that it shows the SMSA tracking details.
What if an order has several SMSA parcels?
SMSA's tracking box accepts several numbers separated by a space or comma, so a customer can check every parcel in one step. In Shopify, use Add another tracking number inside the same fulfillment when all the parcels go with SMSA; all numbers on one fulfillment must come from the same carrier.
If part of the order goes with another courier, fulfill it as a separate fulfillment. The customer then gets one WhatsApp notice per fulfillment and does not think the order is incomplete.
How do I send the SMSA tracking on WhatsApp automatically?
WhatsApp Pilot, a Shopify app by E-SAFQA, connects your own WhatsApp number as a linked device. On the Pro plan (USD 15 every 30 days), its Order Fulfillment automation sends one notice per fulfillment with the carrier, tracking number and tracking link when Shopify has them. It does not connect to SMSA; it uses what you saved in the order.
If you fulfill the order first and SMSA gives you the number later, switch on Send tracking update when tracking is added later in the Order Fulfillment automation. The customer then gets one follow-up with the number and link, and only if the first notice had neither. You can also choose to send the notice immediately, after 6 hours, 1 day, 2 days or a custom delay.
It sends no out-for-delivery or delivered messages. For those, the customer opens the SMSA link or app.
What should an SMSA tracking message say?
If you also answer customers by hand, a short message that names the courier, the number and the link covers the three questions customers ask.
- Hi {name}, your order {order} from {store} has shipped with SMSA. Tracking number: {tracking number}. Track it here: {link}
- Optional last line: you can also open the SMSA app and sign in with your mobile number to see your shipments.
Why do customers still ask where their SMSA parcel is?
| What the customer says | Likely cause | Fix in Shopify |
|---|---|---|
| The SMSA site finds nothing | A digit is missing, or the order number was sent instead of the SMSA number | Edit tracking and save the number exactly as SMSA gave it |
| I have a number but no link | Carrier set to Other with no URL | Edit tracking and add the SMSA tracking URL |
| I do not know which courier | The message names no carrier | Choose or name SMSA as the carrier on the fulfillment |
| The number came late | Order fulfilled before the number existed | Add tracking later; the optional Tracking Update sends it once |
| Only half my order arrived | Split shipment | Each fulfillment has its own tracking, and each gets its own notice |
Frequently asked questions
How do I track an SMSA shipment?
Enter the tracking number in the Track and Trace box on smsaexpress.com, or open the SMSA Express app. Several numbers can be entered at once, separated by a space or comma.
Can I track SMSA by mobile number?
In the SMSA app, yes: you sign in with your mobile number and see your shipments without the tracking number. The website box asks for a tracking number.
Where do I find my SMSA tracking number?
It is on the shipping label and in the message from the sender. For an online order, the store should send it, ideally with a link.
How do I send SMSA tracking to customers on WhatsApp?
Add the number and carrier to the Shopify fulfillment, and use an app such as WhatsApp Pilot to send them as a WhatsApp message when you fulfill. WhatsApp Pilot needs its Pro plan for this.
Does WhatsApp Pilot connect to SMSA?
No. It sends the carrier, tracking number and link that Shopify holds for the order, and it does not read SMSA's system or send delivery events.
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