WhatsApp Pilot sends a WhatsApp order confirmation automatically when a Shopify order is created. It works on the Pro plan after you connect your WhatsApp number, and the message can be written in English, Arabic, French, Portuguese or Spanish.
Shopify notifies WhatsApp Pilot when an order is created. The app resolves the customer's phone number from the order, renders your template with the order details, waits for the delay you chose (immediately or a few seconds), and sends the message from your connected number. Every send, skip or failure is recorded in Message History.
You write the text. Variables are filled from the order: customer first name, order name (for example #1042), order total and currency, store name, and the order status link. Emoji and line breaks are supported.
Many stores in Jordan and the Gulf confirm cash-on-delivery orders before shipping. You can write the confirmation so it asks the customer to reply if anything is wrong. A dedicated COD flow with automatic filtering is planned; today this is handled through the confirmation template itself.
English template
القالب العربي
Screenshots are taken on a test store with sample data.
No. Shopify's built-in notifications are email and SMS. WhatsApp Pilot adds the WhatsApp channel using your own number.
Yes. The template is plain text with variables. Edit it, preview it with sample data, then activate.
Right after the order is created, or after the short delay you choose.
Transactional. It only sends after you switch on order messages for your connected number, and it does not require marketing consent.
The message is skipped and the reason is shown in Message History.
WhatsApp Business API pricing in 2026: Meta's per-message rates by country (US, UK, India, Brazil, Saudi Arabia, UAE and more), the October 2026 changes, provider fees, and when to skip the API.
The three ways a store can run WhatsApp: the free Business app, the paid Business API through a provider, and linked-device apps that automate your own number.
Which Shopify events to automate on WhatsApp, how timing and consent work, message templates in five languages, and tools that do it without the Business API.
Every way to integrate WhatsApp with Shopify: chat button, order notifications, abandoned-checkout reminders, workflow tools and the Business API, with costs.
Start with the free widget. Upgrade to Pro for order messages, cart recovery, the smart product button, back-in-stock alerts and Product Demand.
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