Short, factual guides written for Shopify merchants. Every claim about WhatsApp Pilot matches the released app; every claim about WhatsApp or Shopify links to their documentation.
Step by step: create a wa.me link with a pre-filled message, add the WhatsApp contact button to your Instagram profile, put the link in your bio, add it to Stories with the link sticker, and track which placement brings chats.
Updated · 6 min read
Two ways to add a floating WhatsApp chat button to Dawn, Sense, Refresh, Craft, Studio or Ride: a no-code app embed, or a copy-paste HTML and CSS snippet with your phone number.
Updated · 7 min read
How a product-page WhatsApp button works on Shopify: Order via WhatsApp for available variants, Notify me when back in stock for sold-out ones, and how to add it.
Updated · 5 min read
Add a floating WhatsApp button to Dawn and other Online Store 2.0 themes with an app embed: where the toggle is, positioning, and fixes when it does not show.
Updated · 4 min read
What a WhatsApp website widget does, the settings that matter, how to measure clicks, and how it works on Shopify as a Theme App Extension.
Updated · 6 min read
Two ways to add a WhatsApp chat button to Shopify: a wa.me link in your theme, or a Theme App Extension with styling, page targeting and click analytics.
Updated · 6 min read
How to use two WhatsApp accounts on one phone on Android and iPhone, how to run WhatsApp and WhatsApp Business side by side, and how to use one WhatsApp number on two phones with linked devices. What works for a store, and what to avoid.
Updated · 7 min read
A factual comparison of Zoko and WhatsApp Pilot for Shopify stores: connection type, free plan, published pricing on 3 October 2026, and which store each one suits.
Updated · 5 min read
A factual comparison of Interakt and WhatsApp Pilot for Shopify stores: connection type, free plan, published pricing on 3 October 2026, and which store each one suits.
Updated · 5 min read
A factual comparison of Wati and WhatsApp Pilot for Shopify stores: connection type, free plan, published pricing on 3 October 2026, and which store each one suits.
Updated · 5 min read
A factual comparison of SuperLemon and WhatsApp Pilot for Shopify stores: connection type, free plan, published pricing on 3 October 2026, and which store each one suits.
Updated · 5 min read
A factual comparison of Dondy and WhatsApp Pilot for Shopify stores: connection type, free plan, published pricing on 3 October 2026, and which store each one suits.
Updated · 5 min read
A factual comparison of WhatsApp apps for Shopify (3 October 2026): connection type, free plans, published pricing, and what to check before installing.
Updated · 7 min read
Every way to integrate WhatsApp with Shopify: chat button, order notifications, abandoned-checkout reminders, workflow tools and the Business API, with costs.
Updated · 7 min read
34 thank you messages for customers: after a purchase, for valued and loyal customers, from a small business, for thank-you cards in the parcel, and after a problem. Short enough for WhatsApp, with tips on when to add a discount code.
Updated · 8 min read
A Shopify order moves from placed to confirmed, cancelled, fulfilled and delivered. Here is which of those updates WhatsApp Pilot sends on WhatsApp today (confirmation, cancellation, fulfillment with tracking), which it does not, and what Shopify covers by email and SMS.
Updated · 7 min read
How to handle return requests and refunds for a Shopify store over WhatsApp: the customer messages via your button, you process the return in Shopify, and you reply with clear templates. What is automated and what is not.
Updated · 7 min read
Order confirmations and cancellation notices are both transactional WhatsApp messages, but they answer different questions. What each contains, when it sends, and how to run both on Shopify.
Updated · 4 min read
Shopify tells customers about a cancelled order by email. Here is how to add an automatic WhatsApp cancellation notice from your own number, and what it should say.
Updated · 5 min read
Send the Shopify order status link in WhatsApp messages: what the page shows, why a short branded link works better, and how it is added automatically.
Updated · 4 min read
Set up automatic WhatsApp order confirmations on Shopify with your own number: install, connect, edit the template, test with a real order, troubleshoot.
Updated · 5 min read
Copy-ready WhatsApp order confirmation templates for Shopify in English and Arabic, with variables, cash-on-delivery variants and writing rules.
Updated · 5 min read
Shopify sends order notifications by email and SMS. To notify customers on WhatsApp you need an app: what each option sends, costs and consent.
Updated · 5 min read
30 WhatsApp welcome, greeting and introduction messages for online stores and small businesses, plus how to set the automatic greeting message in WhatsApp Business and the pre-filled first message on your website button.
Updated · 8 min read
How WhatsApp broadcast lists work for a store in 2026: how to create one on Android and iPhone, the 256-contact and saved-number rules, the new paid business broadcasts, and 20 example messages you can adapt.
Updated · 9 min read
Use back-in-stock requests as a demand signal on Shopify: waiting requests per product and variant, how to read them, and how to prioritise restocking.
Updated · 5 min read
How to send back-in-stock notifications on WhatsApp from Shopify: the shopper's request, how it is recorded per variant, when the alert sends, and setup steps.
Updated · 6 min read
How to set up WhatsApp auto-replies for a store: greeting and away messages, quick replies, and where store automation such as order confirmations fits.
Updated · 4 min read
Which Shopify events to automate on WhatsApp, how timing and consent work, message templates in five languages, and tools that do it without the Business API.
Updated · 8 min read
WhatsApp Business API pricing in 2026: Meta's per-message rates by country (US, UK, India, Brazil, Saudi Arabia, UAE and more), the October 2026 changes, provider fees, and when to skip the API.
Updated · 11 min read
The three ways a store can run WhatsApp: the free Business app, the paid Business API through a provider, and linked-device apps that automate your own number.
Updated · 6 min read
How a free-shipping offer works in a WhatsApp abandoned-checkout reminder: Shopify shipping discount codes, when the code applies, when it does not, and how to word the message.
Updated · 5 min read
Design a WhatsApp recovery sequence: when to send the first reminder, how to space the next two, when to add a discount, how to stop on purchase, plus EN/AR templates.
Updated · 7 min read
Shopify records an abandoned checkout only after contact details are entered: the 10-minute and 3-month rules, phone-only checkouts, and what WhatsApp recovers.
Updated · 5 min read
How WhatsApp integration differs between Shopify, Salla and Zid: where the apps live, what they automate, and what to check if you are choosing or migrating.
Updated · 5 min read
How Shopify stores in Jordan and the Gulf confirm cash-on-delivery orders on WhatsApp to cut fake orders: Arabic and English templates, timing, automation.
Updated · 5 min read
Which Shopify consent allows WhatsApp marketing messages, how to collect it at checkout, why order confirmations do not need it, and how WhatsApp Pilot enforces it.
Updated · 5 min read
Start with the free widget. Upgrade to Pro for order messages, cart recovery, the smart product button, back-in-stock alerts and Product Demand.
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