Abandoned Cart Recovery sends up to three timed WhatsApp reminders to customers who started checkout and left. Each reminder can carry no offer, a percentage discount or free shipping. It is available on the Pro plan and sends only to customers who allowed WhatsApp marketing.
In Shopify, an abandoned checkout is a checkout where the customer entered contact details and left before paying. That is the moment Shopify can share a phone number and a recovery link, so that is what WhatsApp Pilot recovers. A cart that never reached checkout has no contact details and cannot be messaged.
Each step has one of three offers: no discount, a percentage off the merchandise from 1% to 100%, or free shipping. Discounts are valid for 1 to 24 hours.
WhatsApp Pilot creates a unique, single-use discount code in Shopify for that customer and verifies it before the message goes out. Codes are native Shopify discounts, so they follow your checkout rules.
Free shipping makes eligible shipping rates free. It does not change product prices, and it does not apply to pickup, to products that are not shipped, or when delivery is already free.
Only customers who used the same phone number at checkout and already allowed WhatsApp marketing from your store. Customers without consent are skipped, and the reason is logged. This is enforced by the app, not by the template.
Default first reminder (English)
التذكير الأول (العربية)
Screenshots are taken on a test store with sample data.
A reminder to come back and buy is a marketing message. WhatsApp Pilot only sends it when the customer already opted in to WhatsApp marketing from your store and used that same number at checkout.
Up to three per abandoned checkout, with the timings listed above.
Yes. Each step can offer a percentage discount or free shipping. The code is unique to the customer, single-use and time-limited.
The remaining reminders are cancelled automatically, so the customer is not reminded about an order they already placed.
Yes. The free-shipping code makes eligible shipping rates free at checkout. Whether it applies depends on the checkout: it does not cover pickup, products that are not shipped, or orders where delivery is already free.
No. It runs alongside it. Many merchants keep the email and add WhatsApp for the customers who opted in.
Yes, on the Pro plan. Open Automations, review the recovery steps and activate once your WhatsApp number is connected.
WhatsApp Business API pricing in 2026: Meta's per-message rates by country (US, UK, India, Brazil, Saudi Arabia, UAE and more), the October 2026 changes, provider fees, and when to skip the API.
Which Shopify events to automate on WhatsApp, how timing and consent work, message templates in five languages, and tools that do it without the Business API.
Every way to integrate WhatsApp with Shopify: chat button, order notifications, abandoned-checkout reminders, workflow tools and the Business API, with costs.
Shopify records an abandoned checkout only after contact details are entered: the 10-minute and 3-month rules, phone-only checkouts, and what WhatsApp recovers.
Start with the free widget. Upgrade to Pro for order messages, cart recovery, the smart product button, back-in-stock alerts and Product Demand.
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