Available nowFree and Pro

Floating WhatsApp chat button for your Shopify storefront

The WhatsApp Pilot widget is a floating WhatsApp button that opens a chat with your number in one tap. It is installed as a Shopify Theme App Extension, configured from the app, and included in the free plan.

How shoppers use it

A shopper taps the button, sees your default message in a small WhatsApp-style panel, and sends it. WhatsApp opens on their phone or desktop with your number and the message prefilled. You can append the page they were on, so you know which product they are asking about.

How to enable it

Open WhatsApp Pilot → Settings and save your country code, number and default message.
Open Floating Widget, adjust the appearance, and check the live preview.
In Theme Editor → App embeds, turn on WhatsApp Pilot and save.
Open your storefront and tap the button to test the WhatsApp hand-off.

Free vs Pro

Free shows the widget on your homepage with basic appearance settings. Pro unlocks every page type (product, collection, cart, other pages), the full appearance controls and the greeting tooltip.

What you can configure

Position and offsets: Bottom right or bottom left, with horizontal and vertical offsets
Size and style: Small, medium or large; icon only or icon with label
Colors: Background, icon and hover colors; border radius; drop shadow
Greeting: Optional greeting tooltip and pre-filled message
Pages: Homepage, product pages, collections, cart and other pages (Pro)
Devices: Show on all devices, desktop only or mobile only

Requirements

Shopify store with the Online Store sales channel and an Online Store 2.0 theme
A WhatsApp number (any WhatsApp or WhatsApp Business number)
Free plan is enough

Inside the app

Floating widget appearance settings and live preview in WhatsApp Pilot — Appearance, position and page visibility with a live preview

Floating widget settings on a phone — The same settings on mobile

Screenshots are taken on a test store with sample data.

Frequently asked questions

Why is my floating WhatsApp widget not showing?

Check three things: the widget is switched on in the app, the app embed is enabled and saved in Theme Editor, and the page type you are viewing is allowed in your plan (Free shows the homepage only).

How do customers start a WhatsApp chat?

They tap the button, review the prefilled message and send it. The browser opens WhatsApp with your number. No account or login is needed on your side beyond having WhatsApp installed.

Does the widget need the WhatsApp Business API?

No. The widget opens a normal WhatsApp chat link. Nothing is sent automatically from the widget.

Can I show the button only on product pages?

Yes, on Pro. Page-type visibility and device visibility are part of the Pro widget options.

How do I test the storefront widget?

Open your storefront in a browser or on your phone, tap the button and send the default message to yourself. The widget preview inside the app shows the same settings.

Related features

Automated order confirmation — A WhatsApp confirmation when an order is placed, in your customer's language.
Analytics — Messages sent, failures, link clicks and storefront button clicks by day.

Ready to put WhatsApp to work on your store?

Start with the free widget. Upgrade to Pro for order messages, cart recovery, the smart product button, back-in-stock alerts and Product Demand.

Install on Shopify Pricing