Message History lists each automated WhatsApp message your store scheduled, with when it was sent and what happened. If a message was skipped, the reason is shown, for example missing consent or a completed order.
Delivered and read receipts are not available with a linked-device connection, so WhatsApp Pilot does not claim them. Phone numbers are shown masked.
Message records follow the data retention policy published on the privacy page and are deleted when the app is uninstalled.
Not in the current version. The history is a log; sends are driven by the automations.
The row shows the reason: no phone number, no marketing consent for a reminder, WhatsApp disconnected, the order was completed, or the plan is not Pro.
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How Shopify stores in Jordan and the Gulf confirm cash-on-delivery orders on WhatsApp to cut fake orders: Arabic and English templates, timing, automation.
Start with the free widget. Upgrade to Pro for order messages, cart recovery, the smart product button, back-in-stock alerts and Product Demand.
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