SPL (Saudi Post) tracking: how customers track a parcel, and how to send it on WhatsApp

How do I track an SPL (Saudi Post) shipment?

The page says you can find the tracking number, 13 characters or more, in the SMS sent to your phone number. SPL's site is in English and Arabic, where the brand reads Saudi Post | SPL and appears in Arabic as البريد السعودي | سبل. The home page also links to the SPL Online app on the App Store and Google Play.

1. Open splonline.com.sa. The Track Your Shipment box is on the home page.
2. Enter one or more tracking numbers. To check several parcels, separate the numbers with a space.
3. Click Track to see the status of each shipment.

• Saudi Post | SPL: Track Your Shipment
• Saudi Post | SPL (Arabic)

Can I track an SPL parcel by mobile number?

The tracking box asks for a tracking number, not a phone number, and we found no mobile-number tracking on the page. The phone number matters for another reason: the page says the tracking number arrives by SMS on the recipient's phone number. If the order has a wrong number, the SMS and the number it carries may never reach the customer.

For help, the home page lists a toll-free number, 19992, and +966112898888 from outside Saudi Arabia.

Why does the SPL page say no data matches my tracking number?

When we entered a test number on SPL's page, it answered with a pink banner reading that no data matches the entered tracking number. A real customer can see the same message for ordinary reasons, and most of them are fixed by checking the number.

How do I add an SPL tracking number in Shopify?

As of 22 October 2026, Saudi Post is not in the list of supported tracking companies in Shopify's developer documentation. When we tracked a test number on SPL's site, the shipment page used the address below, with the number after tid=. Replace YOUR_NUMBER, test it with one real parcel and keep in mind that SPL can change its addresses. An Arabic version of the same page exists at splonline.com.sa/ar/.

https://splonline.com.sa/en/shipmentdetailsstatic/?tid=YOUR_NUMBER

1. Open the order and click Mark as fulfilled, or Add tracking if it is already fulfilled.
2. Paste the SPL tracking number in the Tracking number field.
3. Open the Shipping carrier list. If Saudi Post is not there, choose Other.
4. With Other, paste the full tracking URL with the number inside it.
5. Save and open the link to confirm it shows the SPL shipment page.

• Shopify Help Center: Fulfill orders and add tracking
• Shopify developer docs: supported tracking companies

What if an order has several SPL parcels?

SPL's tracking box accepts several numbers separated by a space, so a customer can check every parcel in one step. In Shopify, use Add another tracking number inside the same fulfillment when all the parcels go with SPL; all numbers on one fulfillment must come from the same carrier.

If part of the order goes with another courier, fulfill it as a separate fulfillment, each with its own tracking and its own WhatsApp notice.

How do I send the SPL tracking on WhatsApp automatically?

SPL already sends the tracking number to the recipient by SMS. A WhatsApp message from the store the customer ordered from, with the same number and one link, is a second route that comes from a name they recognise.

WhatsApp Pilot, a Shopify app by E-SAFQA, connects your own WhatsApp number as a linked device. On the Pro plan (USD 15 every 30 days), the Order Fulfillment automation sends one notice per fulfillment with the carrier, tracking number and tracking link when Shopify has them. It does not connect to SPL's systems.

• Add the SPL number when you fulfill, so the first notice contains it.
• If you get the number later, the optional Tracking Update sends one follow-up, only when the first notice had no number or link.
• Send timing can be immediate, after 6 hours, 1 day, 2 days or a custom delay.
• No out-for-delivery or delivered messages are sent by WhatsApp Pilot.

What should an SPL tracking message say?

If you also answer customers by hand, a short message that names the courier, the number and the link is enough. Because SPL sends the number to the recipient by SMS, it helps to tell the customer that your message carries the same number.

• Hi {name}, your order {order} from {store} has shipped with Saudi Post (SPL). Tracking number: {tracking number}. Track it here: {link}
• Optional last line: if you received an SMS from SPL, the number in it is the same one.

How do I protect customers from fake tracking messages?

Tracking links are a common disguise for scams. SPL's home page carries a warning that emails are not used to pay bills and reminds customers not to engage with fraudulent emails that impersonate the identity and logo of Saudi Post | SPL.

• Send the tracking number as plain text next to the link, so customers can type splonline.com.sa themselves.
• Never ask for card details, a code or a payment in a tracking message.
• Use the same sender every time: your store's WhatsApp number, the one customers already know.
• Tell customers early that your store sends tracking from that number only.

• Saudi Post | SPL: warning about fraudulent messages