WhatsApp apps for Shopify, compared on the facts
Most WhatsApp apps on the Shopify App Store run on the WhatsApp Business API through a provider, with per-message fees on top of a plan. A few, including WhatsApp Pilot, link your existing number instead. This comparison lists the connection type, free plan and published pricing for each app as shown on 3 October 2026, so you can decide on facts rather than adjectives.
By Mousa Alhelo, founder, E-SAFQA · Updated · 7 min read · How we write and test these guides
How to read this
Prices and plan names are as displayed on each app's Shopify App Store listing or website on 3 October 2026 and change often; always check the listing. Connection type is the most important column: API apps carry Meta per-message charges and template approvals, linked-device apps do not, and they lack read receipts.
The comparison
| App | Connection | Free plan | Published pricing (3 Oct 2026) | Notes |
|---|---|---|---|---|
| WhatsApp Pilot (Esafqa) | Linked device (your number, QR code) | Yes: widget and drafts | Pro USD 15 every 30 days, no per-message fee | Order messages, cart recovery, product button, back-in-stock alerts and Product Demand |
| Dondy | WhatsApp Business API | Yes | Paid plans from USD 6.99/month on its site, plus API message rates | Marketing, AI agent, cart recovery |
| SuperLemon | Business API and Business App coexistence | Yes | Automate USD 9.99/month, Scale USD 29.99/month plus messaging | Chat button, cart recovery, campaigns, inbox |
| Interakt | WhatsApp Business API | Limited | Listing from USD 21/month plus conversation charges | Marketing and sales hubs, Arabic site |
| Wati | WhatsApp Business API | No (trial) | Listing from USD 69/month | Cart recovery and AI, Arabic site |
| Zoko | WhatsApp Business API | No (trial) | From USD 49.99/month, no Meta markups | Shopify-first, large learning centre |
| QuickReply.ai | WhatsApp Business API | No | Listing from USD 59/month plus messaging | Journeys, broadcasts, RCS |
| Gallabox | WhatsApp Business API | Trial credits | Add-on from USD 5/month, growth plans yearly | Order tracking category, GCC pricing in AED |
| Meta's WhatsApp app | WhatsApp Business Platform | Free to install | Additional charges may apply | Meta's own listing, marketing-oriented |
Questions to ask before installing any of them
- Does the app connect with the API or as a linked device, and what does that mean for per-message fees?
- Is consent enforced in code for reminders, or left to you?
- Can messages be written in your customers' language, including Arabic with RTL preview?
- What does analytics actually measure: sends and completed orders, or vanity delivered rates?
- Can you cancel in the app and keep your drafts?
Where WhatsApp Pilot fits
If you want a storefront button, order confirmations and consent-based recovery from your own number with a flat price, WhatsApp Pilot is built for that. If you need campaigns, chatbots or a team inbox, pick an API app from the table and budget for message fees.
Ready to put WhatsApp to work on your store?
Start with the free widget. Upgrade to Pro for order messages, cart recovery, the smart product button, back-in-stock alerts and Product Demand.