Aramex tracking: how customers track a shipment, and how to send it on WhatsApp

How do I track an Aramex shipment in Saudi Arabia?

Aramex's help center says you can track one or more shipments without logging in, using the shipment numbers created when the shipments were prepared. You can enter up to 10 numbers at once, and each can be up to 50 letters or numbers. The result shows the shipment's current activity, its shipping history and its details. Aramex also offers an app to calculate rates, track deliveries and schedule shipments.

1. Open the Saudi tracking page at aramex.com/sa/en/track/shipments, or the tracking box on the aramex.com main page.
2. Type or paste the shipment number. Separate several numbers with a comma or a space.
3. Click Track, then click a shipment to see its summary, history and details.

• Aramex Saudi Arabia: Track shipments
• Aramex help: Track your shipments
• Aramex: Download the app

Can I track an Aramex shipment by reference or mobile number?

Aramex's help center describes two ways to track: by number, for up to 10 shipments at the same time, and by reference, which uses more details such as the origin country or the shipment period. On the Saudi tracking page the by-reference search sits under Advanced Tracking.

We found no way to track by the recipient's mobile number on Aramex's tracking page. The mobile number appears in a different step: after you track a shipment that is still processing or in transit, Manage notifications lets you subscribe to SMS or email, and you are notified after the shipment is delivered.

• Aramex help: Track by options
• Aramex help: Get notified upon delivery

Is there an Aramex WhatsApp number for tracking?

We could not verify an official Aramex WhatsApp tracking channel on aramex.com as of 22 October 2026, so we do not list one. The official routes we could check are the tracking page, the app and the Help and Support Center. Numbers on third-party sites that claim to be Aramex on WhatsApp should be treated with caution.

What you can do is send the Aramex shipment number to your own customers on WhatsApp, from your store's number. That is the message they will actually read.

What is the difference between an Aramex shipment number and my order number?

The shipment number is created by Aramex when the shipment is prepared. It is the number the tracking page needs, and it is the one that belongs in Shopify's Tracking number field. Searches often call it an AWB or airway bill number. Your Shopify order number is yours alone, and the Aramex page does not find it unless it was entered as a reference when the shipment was booked.

If your booking system lets you enter a reference, you can record the Shopify order number there to make your own searches easier later. Do not rely on it for the customer, though: always send the shipment number.

How do I add an Aramex tracking number in Shopify?

As of 22 October 2026, Shopify's developer documentation names Aramex only as Aramex Australia, so Saudi shipments normally need Other with a URL. When we tracked a test number on the Saudi page, the result page used this address; replace YOUR_NUMBER and test it with one real shipment.

https://www.aramex.com/sa/en/track/results?source=aramex&ShipmentNumber=YOUR_NUMBER

1. Open the order and click Mark as fulfilled, or Add tracking if it is already fulfilled.
2. Paste the Aramex shipment number in the Tracking number field.
3. Check the Shipping carrier. If Aramex is not offered for your shipment, choose Other and paste the tracking URL.
4. Save, and open the link from the order to confirm it shows the Aramex result.

• Shopify Help Center: Fulfill orders and add tracking
• Shopify developer docs: supported tracking companies

What if an order has several Aramex parcels?

Aramex's tracking page accepts up to 10 numbers at once, so a customer can follow every parcel from one page. In Shopify, use Add another tracking number inside the same fulfillment when all the parcels go with Aramex; all numbers on one fulfillment must come from the same carrier.

If part of the order goes with another courier, fulfill it as a separate fulfillment. The customer then gets one WhatsApp notice per fulfillment, each with its own tracking.

How do I send the Aramex tracking on WhatsApp automatically?

WhatsApp Pilot, a Shopify app by E-SAFQA, links your own WhatsApp number by QR code, with no WhatsApp Business API and no per-message fees from Meta. On the Pro plan (USD 15 every 30 days), the Order Fulfillment automation sends one notice per fulfillment with the carrier, tracking number and tracking link when Shopify has them. It does not connect to Aramex's systems.

• Add the Aramex number when you fulfill, so the first notice already contains it.
• If the number arrives later, the optional Tracking Update sends one follow-up when tracking is added to a fulfillment whose first notice had none. It is off by default.
• Timing can be immediate, after 6 hours, 1 day, 2 days or a custom delay.
• There are no out-for-delivery or delivered messages. Aramex's own SMS or email notification, which the customer can subscribe to, covers delivery.
• Message History records every send and skip with its reason.

What should an Aramex tracking message say?

If you also answer customers by hand, a short message that names the courier, the number and the link is enough.

• Hi {name}, your order {order} from {store} has shipped with Aramex. Shipment number: {tracking number}. Track it here: {link}
• Optional last line: after tracking, you can subscribe to an SMS from Aramex to be told when the shipment is delivered.